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• Please allow at least 24 hours for all cancellations. All no shows/late cancellations/reschedules less than 24 hours will incur a fee of 100% of the services booked.

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• Diva's Retreat is not responsible for fading of hair color or decreased longevity of a keratin smoothing treatment due to improper care or using products purchased from another establishment.                                 

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• If the product is unused/unopened, it can be exchanged for another product of equal value within 14 days of purchase. Retail products cannot be refunded for cash.

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• There are no refunds for services rendered. If there is an issue, all attempts will be made by Diva's Retreat to rectify the situation. Any issues must be addressed within 1 week of your appointment.