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  • Please allow at least 48 hours for all cancellations. All no shows/late cancellations/reschedules less than 48 hours will incur a fee of 100% of the services booked.



  • Diva's Retreat is not responsible for fading of hair color or decreased longevity of a keratin smoothing treatment due to improper care or using products purchased from another establishment.                                 


  • If the product is unused/unopened, it can be exchanged for another product of equal value within 14 days of purchase. Retail products cannot be refunded for cash.

  • There are no refunds for services rendered. If there is an issue, all attempts will be made by Diva's Retreat to rectify the situation. Any issues must be addressed within 1 week of your appointment.

Premium Rates (Day off/Extended Schedule) = Service Price x 1.5

Saturday Rates = Service Price x 1.2

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