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• Deposits: A $100 deposit is required to secure your appointment. This amount will be applied to your final service total.

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• Cancellations: We kindly require at least 48 hours' notice for all appointment cancellations or rescheduling requests. Cancellations made at least 48 hours in advance will not incur a fee, and any applicable deposits will be fully refunded.

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• Late Cancellations & Rescheduling: Appointments cancelled or rescheduled with less than 48 hours' notice will incur a fee equal to 50% of the scheduled service total. Any deposit already collected will be credited toward this fee. 

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• No shows: Guests who fail to attend their scheduled appointment without notice will incur a fee equal to 100% of the scheduled service total and may lose future booking privileges at Diva's Retreat. Any deposit already collected will be credited toward this fee. 

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• Diva's Retreat is not responsible for fading of hair color or decreased longevity of a keratin smoothing treatment due to improper care or using products purchased from another establishment.                                 

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• If the product is unused/unopened, it can be exchanged for another product of equal value within 14 days of purchase. Retail products cannot be refunded for cash.

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• There are no refunds for services rendered. If there is an issue, all attempts will be made by Diva's Retreat to rectify the situation. Any issues must be addressed within 7 days of your appointment.