

Policies
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Please allow at least 48 hours for all cancellations. All no shows/late cancellations/reschedules less than 48 hours will incur a fee of 100% of the services booked.
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Diva's Retreat is not responsible for fading of hair color or decreased longevity of a keratin smoothing treatment due to improper care or using products purchased from another establishment.
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If the product is unused/unopened, it can be exchanged for another product of equal value within 14 days of purchase. Retail products cannot be refunded for cash.
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There are no refunds for services rendered. If there is an issue, all attempts will be made by Diva's Retreat to rectify the situation. Any issues must be addressed within 1 week of your appointment.